Category: Domain Transfer

  • Managee Account Suspension for cPanels under WHM

    Managee Account Suspension for cPanels under WHM

    Introduction-

    This functionality enables the suspension and unsuspend of accounts on your cPanel under your WHM server. For instance, you might want to temporarily deactivate accounts that are in default.

    Process: Go to “List of accounts” under your WHM

    The interface will display the action the system will take with incoming email for suspended cPanel accounts. You can edit this setting in WHM’s Exim Configuration Manager interface (WHM » Home » Service Configuration » Exim Configuration Manager).

    The interface lists all of the accounts on your server. The interface displays active, unsuspended accounts in white, and displays suspended accounts in red. In the example below, the example1.com account is suspended:

    The list of accounts in the Manage Account Suspension interface.

    Suspend an account

    To suspend an account, perform the following steps:

    1. Select the account that you wish to suspend.
    2. Enter a reason in the text box.
      Note: It is advisable to always provide a justification for account suspension. If the account is owned by a reseller, this rationale may assist the reseller in promptly addressing the issue.
    3. To ensure that resellers cannot unsuspend the account, select the Prevent resellers from unsuspending checkbox.
    4. Click Suspend.

    Unsuspend an account-

    To unsuspend an account, perform the following steps:

    1. Select the account that you wish to unsuspend.
      Remember: Only users with root privileges can unsuspend a locked account.
    2. To keep service proxying, select the Retain Service Proxying checkbox. Most users do not need to select this checkbox.
    3. Click Unsuspend.

    Limitations

    This interface has the following limitations:

    • 👉 The system will not suspend any of the account’s Amazon RDS™ remote databases.
    • 👉 This feature uses Apache® virtual host include files to redirect incoming web traffic to an Account Suspended interface.
    • 👉 You cannot change a suspended account’s password.
    • 👉 When you suspend an account, the system adds a special character to the front of the cPanel user’s password field. This special character creates an invalid hash, which results in an invalid password message to the cPanel user.
  • How to Use AI in Your Reseller Hosting Business?

    How to Use AI in Your Reseller Hosting Business?

    Artificial intelligence (AI) has emerged as a fundamental element across various sectors, yet its application in reseller hosting may not be immediately apparent. However, if you adopt a creative perspective, there are numerous opportunities to explore. Incorporating AI into your reseller hosting operations can significantly enhance efficiency in multiple areas. For instance, it allows for the swift automation of crucial, yet monotonous, tasks. Additionally, AI can improve customer support and optimize your marketing strategies. To assist you in harnessing this technology effectively, we will outline some of the most effective methods for integrating AI into your reseller hosting business today.

    Streamlining Key Repetitive Activities through Automation

    Whether you are an established hosting reseller or a newcomer to the field, you will encounter essential tasks that require repetition. One such task is collecting monthly payments from your clients. The challenge with these responsibilities lies in their manual execution, which can be quite time-intensive. While it is possible to assign these tasks to other team members, doing so may hinder their ability to focus on other activities that could drive progress.

    When utilized appropriately, artificial intelligence serves as an outstanding tool for automating various tasks. For instance, it allows for the generation of invoices with minimal effort on your end. Additionally, this technology enables you to monitor all customer subscriptions effectively.

    In addition to handling payments and invoicing, AI can also facilitate automation in the following areas:

    1. Generating tickets when problems occur
    2. Distributing newsletters
    3. Onboarding new clients
    4. Backing up websites and data

    Evaluating Customer Contentment

    Even when you execute every aspect correctly, it is inevitable that not all customers will be satisfied. Nevertheless, there are several strategies you can implement to enhance their experience prior to encountering negative feedback. Assessing their current levels of satisfaction is undoubtedly the most effective approach to achieve this.

    Manually analyzing all customer data to identify trends can be a daunting task, which is where artificial intelligence can be beneficial. By utilizing customer relationship management (CRM) software, you can gain deeper insights into which customers are content and which are not with your offerings. With this knowledge, you can take appropriate actions to improve their satisfaction in the future.

    Moreover, in addition to fostering better relationships with dissatisfied customers, AI can also be utilized to uncover potential upselling opportunities. This could lead to increased revenue, enabling you to reinvest in your business. Features such as star ratings and sentiment analysis can provide a clearer understanding of customer perceptions.

    AI Customer Assistance

    A frequent error in reseller hosting that should be avoided is overlooking customer support. In addition to employing actual team members, utilizing AI can enhance problem-solving efficiency.

    A prevalent application of AI in customer support is through chatbots, which can address common inquiries, enabling your team to concentrate on more urgent and intricate matters. Notable AI customer support platforms include Zendesk and Freshdesk. Your team can integrate these tools with their manual efforts to address each customer’s concerns more effectively.

    In addition to utilizing AI for customer support, it is beneficial to collaborate with a web hosting provider that possesses high-level expertise. This partnership will enhance the overall quality of your service offerings.

    Utilizing Artificial Intelligence to Enhance Marketing Efforts

    Up to this point, we have discussed the ways to utilize AI in your reseller hosting business for various internal processes. However, there are also innovative ways to incorporate it into your outbound marketing strategies.

    To thrive as a reseller hosting business, engaging in some form of marketing is essential. This is important not only for reaching your target audience but also for highlighting what sets you apart from your competitors. Nevertheless, it is important to note that marketing can be quite time-consuming.

    As a hosting reseller, it is advisable to include a marketing expert among your potential hires, while also utilizing AI to enhance their effectiveness. For instance, tools such as ChatGPT can assist in generating drafts for social media content. Additionally, platforms like Perplexity can facilitate research efforts. When incorporating AI into your marketing strategy, it remains essential to thoroughly proofread and edit the content to ensure it reflects your unique voice. Furthermore, you might want to explore the integration of AI with SEO practices.

    Overview

    AI is a crucial resource for any reseller-hosting enterprise aiming for sustainable growth. It can be applied across various domains, including customer support, project management, sales, and marketing. Assess the specific requirements of your business and explore the various methods to integrate AI accordingly.

  • Regarding Domain Transfer Secret Or Authorization (Auth) Code And How To Obtain It From Your Current Registrar?

    Regarding Domain Transfer Secret Or Authorization (Auth) Code And How To Obtain It From Your Current Registrar?

    At the time of domain name registration the code assigned by the Registrar is called as Domain Transfer Secret or Authorization (Auth) Code. To ensure the owner/registrant of the domain can only Transfer their domain name, this Domain Transfer Secret works as a password for a domain. Obtain the Domain (Transfer) Secret or Auth first as it is very essential for transferring any domain name for any below mentioned TLDs (extensions). Code from your Current Registrar:

    NOTE:

    For a .EU domain name the Authorization Code will be in XXXX-AAAA-BBBB-CCCC format where XXXX is the plain-text identifier for the current Registrar, and AAAA, BBBB and CCCC are four random characters (letters & digits) blocks separated by dashes.

    After request, Registrar generates the Authorization Code which is valid for 40 days’ time period. Every time when the code is requested, a new Authorization Code will generate on the spot, which will replace the previous one and will remain valid for 40 days.

    The request submitted for the duration of the first day (24 hours from the time of first request) of the validity time period of the code will not result in generating a new code. Then the same code will return from that request with same remaining validity time period.

    Example:

    If on 15 Dec 2012 at 11.00 AM GMT the first request for the Authorization Code is made. Then an Authorization Code will generate with 40 days validity. And all the further code requests made within the next 24 hours (16 Dec 2012 11.00 AM GMT) will return same code with same remaining validity time period. All requests which are made after the first 24 hours will return a new Authorization Code.

    Immediately after use, the Authorization Code linked with a .EU domain name will become invalid. For a .NZ domain name, upon Registration, the Registry directly allocates a code called as Unique Domain Authentication ID (UDAI). At the time of transferring a .NZ domain name from one Registrar to other one, the Unique Domain Authentication ID (UDAI) is vital for authentication.

    Preferably, the Domain (Transfer) Secret or Auth Code of your domain name provided by your Registrar should be available inside the Control Panel. If you are unable to trace your Domain (Transfer) Secret or Auth Code, you have to contact your Current Registrar’s Support Team, to obtain the same.

     

  • Restore Manager: the Best cPanel Backup Solution

    Restore Manager: the Best cPanel Backup Solution

    cPanel is the best and most-used web panel around, but it’s built-in backup feature is somewhat weak and outdated. So it’s no surprise that one of the top search terms related to cPanel is “cpanel backup solutions”.

    Many users opt for R1soft, as it’s very powerful – but it’s also expensive and buggy. Worse yet, R1soft has changed owners several times in recent years, and its users have often been ignored or neglected.

    Better Features Than Both CPanel And R1soft!

    Restore Manager is essentially the best of both worlds. You get the non-costly on-server integration of cPanel, and the remote granular backup of R1soft.

    The primary weaknesses of cPanel’s own backup are that:

    • only the server admin can use it (WHM root user), and
    • only the entire account can be restored (excluding MySQL and email)

    And the primary weakness of R1soft are that:

    • the bare-metal disaster recovery rarely works well
    • disk safes can easily get corrupted
    • everything is extremely slow: the backup, the restore … even the GUI!

    REM fixes all those dilemmas, as well as adds several useful features:

    More granular: cPanel allows you to backup MySQL databases and email, but that’s it. Additionally, the restoration is often buggy. However, Restore Manager doesn’t stop at just database and email. You have granular control of files, cron job, DNS records and SSL certs. Even R1soft doesn’t have that! Best of all, the REM restore tends to be flawless and error-free.

    Better exclusions : Both the server admin (via WHM) and the users (via cPanel) can exclude content that doesn’t need to be backed up. Files types and paths (or both) can be ignored, making backups quicker and smaller. cPanel (but not WHM) natively has this function, but it’s buried in the .conf files. R1soft has it just for admins.

    Better scheduling: These days, most server admins want to use WHM, not the SSH command line (CLI). A common complaint about cPanel is that the backup scheduling is terrible. There’s no “backup now” function in WHM, and the scheduling of backups is buried. You have to enter CLI to backup on-demand, and the backup scheduler is hidden in the WHM corn configuration.

    Logging: Server admins will like this feature. Neither the R1soft plugin nor the native cPanel backup function has easy-to-find records of actions taken by users. And, as expected, low-knowledge users sometimes make false claims. For example, “the server changed my file!” – but in reality, the user restored an old copy of a file. It’s a small feature, and one that may never be needed, but it could save you a lot of effort if you’re a web host.

    Local Vs. Remote Backups In REM? (Both!)

    Although you can choose to use Restore Manager in local mode, it’s somewhat pointless, as a local backup isn’t really a backup at all. A primary benefit of REM is the ability to remotely perform an incremental backup (meaning that only changed files/databases/records are backed up), like R1soft does, and have the incremental granular restore options.

    One of my favorite aspects of Restore Manager is that the remote backup doesn’t interfere with cPanel’s native local backup, like R1soft did. Although REM is excellent, no backup solution is perfect, and a second backup can be a life-saver. Restoring local full-domain cPanel backups is also much quicker, when non-granular restoring is needed.

    How The CPanel/WHM Backup Plugin Works

    Unlike the native cPanel backup, Restore Manager is a true disaster recovery (DR) solution. And it’s superior to R1soft in speed and reliability. And it’s easy to use:

    Step 1 :Installation is well-documented at the GK~root site, and takes about 5 minutes. You’ll need root CLI/SSH access to both the cPanel server and the remote server. Adjusting settings and options takes about 10-15 more in WHM.

    Step 2 :The initial backup can take a while, depending on the site sizes. Subsequent backups are quicker. Once done, the backups can be seen in both WHM and cPanel. However, the cPanel interface has many more options, and is the suggested restore method. That’s where you’ll find the granular controls to restore individual files, mailboxes, etc.

    Step 3 :Nope, just 2 steps!

    Unlike R1soft, the REM GUI is extremely intuitive. You shouldn’t have any issue figuring it out.

    In case of full DR, meaning the old server has imploded or been eaten by zombies, simply refer to the online documentation. It’s just like R1soft, but faster! A few clicks in the new WHM instance (on a new server) is all it takes.

    GK~Root’s Quality Support, Documentation, Pricing

    One area where cPanel does decent, and R1osft completely sucks, is in the support department. And GK~root is just as good as cPanel’s ticket system. In fact, in 2016, they’re better than cPanel!

    We’ve used REM off and on for several years now. Earlier versions of REM were extremely buggy, and not fit for production environments. And back then, it would often take weeks to get answers to support tickets. The support quality was always good, just not the speed. So if you previously used GK~root, and your experience was also dismal, give them another chance. We did. Since 2015, both support speed and quality has been excellent – assuming you ever need it, as the products are excellent.

    The GK~root on-site documentation is also excellent, with no detail left out. My biggest complaint about R1soft is the documentation is a joke, and cPanel often forgets that many panel users are mere mortals (that speak regular English) and not IT nerds (that speak techie blah-blah).

    And the most amazing things of all? The REM license only costs $27 per year. Most alternative options cost that much monthly! They even give volume discounts, as if it wasn’t low-cost enough! (For the truly skittish or cheap, they also have $3 monthly licenses.)

    It’s Not Perfect … But It’s Close!

    The only real “flaw” of REM is simply due to the nature of how its backup system works. You can push backups, or you can pull backups. REM pushes, so if the server was ever compromised, the hacker could also get access to the backup server. cPanel pushes, and REM is based on the cPanel backup system. R1soft, by contrast, pulls.

    However, after having struggled with quality backups for years and years, REM just works. I don’t know what else to say. If you’re not convinced that

    • it’s quality
    • with excellent support
    • that costs almost nothing

    … then I can only assume that you’ve never screamed at the monitor (cPanel backups), dealt with R1soft implosions (and cried and whimpered over your keyboard), or just generally hit your heads against the wall (Bacula, cPRemote, and other crappy scripts). Learn from my mistake … or don’t.

    GK~root’s Restore Manager now powers all of our non-primary cPanel systems. It cut time, it cut costs. We highly suggest it!